Help & Documentation
Understanding how SlabTracked works with CGC and PSA
CGC vs PSA Terminology
CGC and PSA use different terminology for the same concepts. Here's a mapping to avoid confusion:
How Syncing Works
SlabTracked can sync supported accounts server-side or through the Chrome extension. PSA sync is server-first: you authorize a persistent Browserbase session by signing in directly to PSA in a secure Live View. SlabTracked does not receive or retain that PSA password. The Chrome extension can still act as an optional companion.
- Automatic sync — Authorized server sync runs on SlabTracked's schedule; extension fallback runs while Chrome is open.
- Sync now — Run the server connection immediately from SlabTracked; the extension also offers a companion sync.
- What syncs — Submission statuses, grades, cert numbers, and cert images as they become available.
- Notifications — Get alerts by email, Telegram, or Discord when a status changes. Configure them in Settings → Notifications.
How Client Portals Work
For Dealers
When you set up a dealer account, you get two customer-facing pages:
- Submit Form (
/submit/your-slug) — Customers enter their items for grading. Each submission creates a customer record and items are added to your queue. - Store Page (
/store/your-slug) — Public landing page for your business with your branding, services, and submission form link. - Tracking Link (
/track/token) — Each customer gets a unique tracking URL emailed to them. They can see their items' current status without logging in.
For Customers
When you submit items through a dealer's form, here's what happens:
- Submit Items — Fill out the dealer's submission form with your books/cards
- Receive Tracking Link — Get a unique URL to track your submission status
- Dealer Batches — Your dealer groups items into batches and submits to CGC/PSA
- Status Updates — Track progress: Pending Batch → Batched → Submitted → Received → Grading → Complete
- Results — See grades and cert numbers once items are graded and returned
Submission Status Flow
CGC Status Flow
1
Received
CGC received your package
2
Scheduled for Grading
In queue for grading
3
Grading/Quality Control
Being graded and quality checked
4
Encapsulation/Imaging
Slabbed and photographed
5
In Shipping
Shipped back to you
6
Delivered
Package delivered
PSA Status Flow
1
Order Confirmed
PSA confirmed your order
2
Received
PSA received your cards
3
Research & Identification
Verifying authenticity
4
Grading
Being graded
5
Encapsulation
Card is being sealed in its holder
6
Imaging
PSA is capturing slab images
7
Assembly
Slab and label assembly
8
QA
Final quality assurance
9
Shipped/Complete
On the way back
Frequently Asked Questions
Why does my CGC invoice number look different from PSA?
CGC labels your batch with an Invoice Number; PSA uses an Order Number. They serve the same purpose — your batch tracking ID. You may also see a Submission Number (CGC) or Submission ID (PSA), which is assigned before payment.
What is the difference between a cert number and an invoice or order number?
An invoice number (CGC) or order number (PSA) tracks your entire batch. A cert number is assigned to each individual graded item. One batch can contain many cert numbers.
How do tracking links work?
Each customer gets a unique token-based URL. No login needed. The link shows their items, current status, and grades when available.
Can customers see other people's submissions?
No. Each tracking link only shows that specific customer's items. Dealers can see all customers.
What happens when CGC/PSA status changes?
An authorized PSA server connection checks about every 30 minutes while a known PSA order is active, and about every six hours otherwise; the extension is an optional companion. Dealers see updates on their dashboard, customers see updates through their tracking link, and enabled alerts are delivered from the persisted status event.
Do I need to give SlabTracked my PSA password?
No. You sign in directly to PSA inside a temporary Browserbase Live View. SlabTracked retains the resulting encrypted browser context until you disconnect or PSA requires sign-in again, but does not receive or store the password entered in that window.