Billing, cancellation & refunds

Manage or cancel a subscription

1. Sign in and open Settings → Billing.
2. Select Manage subscription to open the billing portal.
3. Review the cancellation effective date and confirm your choice. Check Billing afterward for the cancellation status.

If you cannot access your account or the billing portal, contact support@slabtracked.com for help.

First subscription payment

Proposed: request a full refund within 14 days of your first paid SlabTracked subscription charge, whether monthly or annual. One first-payment refund per customer. A refunded subscription ends when the refund is processed.

Renewals and billing problems

Proposed: subsequent renewals are normally non-refundable. Duplicate or incorrect charges are refunded. Requests involving a significant service problem are reviewed individually. This does not limit any refund rights required by law.

Cancellation and access

Proposed: cancel at any time to stop the next renewal. Paid access continues to the end of the current billing period unless you receive a refund ending it earlier. Unused time is not normally prorated. Cancel a trial before its displayed end date to avoid the first charge.

Canceling a subscription does not cancel a grading order, a marketplace sale, or a dealer’s invoice. Those payments are handled separately by the relevant grader, marketplace, or dealer. Cancellation is also separate from account deletion; see data retention and deletion.

Request help with a charge

Email support with your account email, receipt or invoice reference, charge date, and a brief explanation. Do not send card numbers or passwords. If a refund is approved, it goes back to the original payment method; the bank determines when it appears.

See Pricing and Terms for existing subscription information.